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When will I receive my order?
It takes 5-7 days to fulfill an order, after which it’s shipped out.
The shipping time depends on your location, but typical shipping times are:
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
How are your products made?
We work with a reliable, high-quality print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
Canvases typically arrive in about a week from the time of order. If it has been over a week you can email us at support@portfoliopet.com or reach out to us on Facebook. When you reach out to us please let us know what size canvas you ordered and the shipping name and we will respond with the tracking number that day.
What do I need to know about ordering internationally?
Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. The end recipient is responsible for these fees.
We highly recommend including your phone number in the order when ordering internationally - this will minimize the risk of an order being lost in transit and make the delivery of the order smoother.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
Pro tip: Package theft is on the rise — If you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be!
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at support@portfoliopet.com with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but the new order would be at your expense.